{"id":4780,"date":"2024-01-26T22:38:54","date_gmt":"2024-01-26T13:38:54","guid":{"rendered":"https:\/\/diver-sign.com\/?p=4780"},"modified":"2026-01-28T12:50:37","modified_gmt":"2026-01-28T03:50:37","slug":"%e3%80%90%e4%bc%81%e6%a5%ad%e6%88%90%e9%95%b7%e3%81%ae%e9%8d%b5%e3%80%91nps%e3%83%bbenps%e5%b0%8e%e5%85%a5%ef%bc%9a%e3%83%9d%e3%82%a4%e3%83%b3%e3%83%88%e3%83%bb%e8%b3%aa%e5%95%8f%e9%a0%85%e7%9b%ae","status":"publish","type":"post","link":"https:\/\/diver-sign.com\/?p=4780","title":{"rendered":"\u3010\u4f01\u696d\u6210\u9577\u306e\u9375!?\u3011NPS\u30fbeNPS\u5c0e\u5165\uff1a\u30dd\u30a4\u30f3\u30c8\u30fb\u8cea\u554f\u9805\u76ee\u3092\u4eba\u4e8b\u7d4c\u9a13\u8005\u304c\u304a\u4f1d\u3048\u3057\u307e\u3059"},"content":{"rendered":"\n<div id=\"rtoc-mokuji-wrapper\" class=\"rtoc-mokuji-content frame4 preset1 animation-fade rtoc_open default\" data-id=\"4780\" data-theme=\"JIN:R child\">\n\t\t\t<div id=\"rtoc-mokuji-title\" class=\" rtoc_left\">\n\t\t\t<button class=\"rtoc_open_close rtoc_open\"><\/button>\n\t\t\t<span>Contents<\/span>\n\t\t\t<\/div><ol class=\"rtoc-mokuji decimal_ol level-1\"><li class=\"rtoc-item\"><a href=\"#rtoc-1\">NPS\u6307\u6a19\u3068\u306f\uff01\uff1f(\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2)<\/a><\/li><li class=\"rtoc-item\"><a href=\"#rtoc-2\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306e\u9055\u3044<\/a><\/li><li class=\"rtoc-item\"><a href=\"#rtoc-3\">NPS\u6307\u6a19\u306f\u610f\u5473\u306a\u3044\u2049\ufe0e\u305d\u306e\u7406\u7531\u3084\u80cc\u666f\u306f\uff1f<\/a><\/li><li class=\"rtoc-item\"><a href=\"#rtoc-4\">\u3084\u3063\u3071\u308a\u610f\u5473\u304c\u306a\u3044\uff01\uff1fNPS\u8abf\u67fb\u306e\u6539\u5584\u30dd\u30a4\u30f3\u30c8<\/a><\/li><li class=\"rtoc-item\"><a href=\"#rtoc-5\">NPS\u30c4\u30fc\u30eb\u3067\u3067\u304d\u308b\u3053\u3068\uff08\u6a5f\u80fd\uff09\u306f\uff1f<\/a><\/li><li class=\"rtoc-item\"><a href=\"#rtoc-6\">NPS\u3092\u5c0e\u5165\u3059\u308b\u4e0a\u3067\u306e\u30dd\u30a4\u30f3\u30c8\u306f\uff1f\u8a2d\u554f\u6570\u306f\u591a\u3044\u65b9\u304c\u826f\u3044\uff1f<\/a><\/li><li class=\"rtoc-item\"><a href=\"#rtoc-7\">eNPS\u3068\u306f<\/a><\/li><li class=\"rtoc-item\"><a href=\"#rtoc-8\">NPS\u306e\u5177\u4f53\u7684\u306a\u8cea\u554f\u4e8b\u4f8b<\/a><\/li><li class=\"rtoc-item\"><a href=\"#rtoc-9\">NPS\u5c0e\u5165\u4f01\u696d\u30fb\u6d3b\u7528\u4e8b\u4f8b<\/a><\/li><li class=\"rtoc-item\"><a href=\"#rtoc-10\">NPS\u30c4\u30fc\u30eb\u306e\u7d39\u4ecb<\/a><\/li><\/ol><\/div><h2 id=\"rtoc-1\"  class=\"wp-block-heading jinr-heading d--bold\"><strong>NPS\u6307\u6a19\u3068\u306f\uff01\uff1f(\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2)<\/strong><\/h2>\n\n\n\n<p>NPS\u6307\u6a19\u3068\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u308b\u6307\u6a19\u306e\u4e00\u3064\u3067\u3001\u65e2\u5b58\u9867\u5ba2\u304c\u5468\u308a\u306b\u3069\u306e\u7a0b\u5ea6\u52e7\u3081\u305f\u3044\u306e\u304b\u3092\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u57fa\u306b\u6570\u5024\u5316\u3059\u308b\u6307\u6a19\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\uff08Customer Loyalty)\u3068\u306f\u3001\u9867\u5ba2\u304c\u7279\u5b9a\u306e\u4f01\u696d\u306b\u5bfe\u3057\u3066\u6301\u3064\u611b\u7740\u5fc3\u3084\u4fe1\u983c\u3092\u3082\u3063\u3066\u3044\u308b\u72b6\u614b\u3092\u3044\u3044\u3001\u7c21\u5358\u306b\u3044\u3046\u3068\u300c\u3053\u306e\u4f01\u696d\u306e\u5546\u54c1\u3092\u307e\u305f\u8cb7\u3044\u305f\u3044\u300d\u300c\u3053\u306e\u4f01\u696d\u3092\u5927\u5207\u306a\u5bb6\u65cf\u30fb\u53cb\u4eba\u306b\u7d39\u4ecb\u3057\u305f\u3044\u300d\u3068\u9867\u5ba2\u304c\u611f\u3058\u3066\u3044\u308b\u72b6\u614b\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading jinr-heading d--bold\">\u30fcNPS\u6307\u6a19\u306e\u8a08\u6e2c\u65b9\u6cd5\u30fc<\/h3>\n\n\n\n<p>\u4e00\u822c\u7684\u306a\u65b9\u6cd5\u306f\u300c0\u301c10\u300d\u307e\u3067\u306e11\u6bb5\u968e\u3067\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u306e\u611b\u7740\u30fb\u4fe1\u983c\u306e\u5ea6\u5408\u3044\u3092\u6e2c\u308b\u9078\u629e\u5f0f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u884c\u3044\u30010~6\uff08\u6279\u5224\u8005)\u30fb7~8(\u4e2d\u7acb\u8005)\u30fb9~10(\u63a8\u5968\u8005)\u306e3\u30bf\u30a4\u30d7\u306b\u5206\u985e\u3057\u305f\u4e0a\u3067\u3001\u5168\u56de\u7b54\u306b\u304a\u3051\u308b\u63a8\u5968\u8005\u306e\u5272\u5408\u304b\u3089\u6279\u5224\u8005\u306e\u5272\u5408\u3092\u30de\u30a4\u30ca\u30b9\u3057\u3066NPS\u6307\u6570\u3092\u7b97\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3092\u7528\u3044\u308b\u65b9\u6cd5\u3082\u3042\u308a\u307e\u3059\u304c\u3001<span class=\"jinr-d--text-color d--marker1\">\u8a08\u7b97\u306a\u3069\u306e\u96c6\u8a08\u3092\u9762\u5012\u3068\u611f\u3058\u308b\u969b\u306f\u3001\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u3092\u30aa\u30b9\u30b9\u30e1\u3057\u307e\u3059<\/span>\u3002<\/p>\n\n\n\n<p>NPS\u6307\u6570\u304c\u30d7\u30e9\u30b9\u65b9\u5411\u306b\u9ad8\u3044\u307b\u3069\u4f01\u696d\u306b\u5bfe\u3059\u308b\u611b\u7740\u3084\u4fe1\u983c\u304c\u9ad8\u304f\u3001\u76f8\u95a2\u3057\u3066\u65e2\u5b58\u9867\u5ba2\u306e\u30ea\u30d4\u30fc\u30c8\u7387\u3082\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5bfe\u3057\u3066\u3001\u9867\u5ba2\u306b\u4f01\u696d\u3078\u306e\u611b\u7740\u5fc3\u3084\u4fe1\u983c\u3092\u6301\u3061\u7d9a\u3051\u3066\u3082\u3089\u3046\u306b\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u308f\u308a\u5408\u3044\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u8208\u5473\u3092\u5f15\u304d\u3001\u95a2\u5fc3\u3092\u7dad\u6301\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u3053\u306e\u904e\u7a0b\u3092<span class=\"jinr-d--text-color d--marker2 d--bold\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/span>\u3068\u547c\u3073\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u904e\u7a0b\u3092\u901a\u3057\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u7372\u5f97\u3055\u308c\u3001\u305d\u306e\u6307\u6a19\u3092\u6570\u5024\u5316\u3059\u308b\u6307\u6a19\u304cNPS\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading jinr-heading d--bold\">\u30fc\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5177\u4f53\u7684\u306a\u5b9a\u7fa9\u30fc<\/h3>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u306e\u5b9a\u7fa9\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading jinr-heading d--bold\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\uff08Customer Loyalty\uff09<\/h4>\n\n\n\n<ul class=\"jinr-list wp-block-list\">\n<li>\u5b9a\u7fa9: \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u9867\u5ba2\u304c\u7279\u5b9a\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u7d99\u7d9a\u7684\u306b\u5fe0\u8aa0\u5fc3\u3092\u62b1\u304f\u72b6\u614b\u3092\u6307\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7126\u70b9: \u91cd\u70b9\u306f\u3001\u4e00\u5ea6\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u9867\u5ba2\u304c\u3001\u540c\u3058\u30d6\u30e9\u30f3\u30c9\u3084\u4f01\u696d\u306b\u9577\u671f\u9593\u306b\u308f\u305f\u308a\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3057\u7d9a\u3051\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u6e2c\u5b9a: \u9867\u5ba2\u306e\u7d99\u7d9a\u7684\u306a\u8cfc\u8cb7\u3001\u30ea\u30d4\u30fc\u30c8\u7387\u3001\u53e3\u30b3\u30df\u306a\u3069\u304c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading jinr-heading d--bold\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff08Customer Engagement\uff09<\/h4>\n\n\n\n<ul class=\"jinr-list wp-block-list\">\n<li>\u5b9a\u7fa9: \u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4f01\u696d\u3068\u9867\u5ba2\u3068\u306e\u53cc\u65b9\u5411\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u76f8\u4e92\u4f5c\u7528\u3092\u6307\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7126\u70b9: \u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u6df1\u3081\u308b\u305f\u3081\u306b\u884c\u308f\u308c\u308b\u69d8\u3005\u306a\u6d3b\u52d5\u3084\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u7126\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u6e2c\u5b9a: \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306e\u3044\u3044\u306d\u3084\u30b3\u30e1\u30f3\u30c8\u3001\u30a2\u30d7\u30ea\u306e\u5229\u7528\u983b\u5ea6\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3078\u306e\u53c2\u52a0\u306a\u3069\u304c\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6307\u6a19\u3068\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h2 id=\"rtoc-2\"  class=\"wp-block-heading jinr-heading d--bold\"><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306e\u9055\u3044<\/strong><\/h2>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u7279\u5b9a\u306e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b<span class=\"jinr-d--text-color d--marker1 d--bold\">\u9867\u5ba2\u306e\u4e00\u6642\u7684\u306a\u6e80\u8db3\u5ea6<\/span>\u3092\u793a\u3057\u3001\u4e00\u65b9\u3067NPS\u6307\u6a19\u306f\u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6301\u3064\u9867\u5ba2\u5c64\u306e\u5272\u5408\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306a\u9055\u3044\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<section class=\"wp-block-jinr-blocks-iconbox b--jinr-block b--jinr-iconbox\"><div class=\"d--heading-iconbox4 \">\n\t\t\t<div class=\"a--heading-iconbox-title\">\n\t\t\t<div class=\"a--iconbox-title-icon\"><i class=\"jif jin-ifont-book\" aria-hidden=\"true\"><\/i><\/div>\n\t\t\t<div class=\"a--iconbox-title-text\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"a--jinr-iconbox\">\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\uff1a\u300cB\u3092\u4f7f\u3063\u3066\u307f\u3066\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\u300d\u3068\u3044\u3046\u8a2d\u554f<\/p>\n\n\n\n<p>NPS\uff1a\u300cA\u793e\u306e\u5546\u54c1\u3092\u4f7f\u3063\u3066\u307f\u3066\u3001\u3042\u306a\u305f\u306e\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u3069\u306e\u7a0b\u5ea6\u52e7\u3081\u305f\u3044\u3068\u601d\u3044\u307e\u3057\u305f\u304b\u300d<\/p>\n<\/div>\n\t\t<\/div><\/section>\n\n\n\n<p>CS\u306e\u89b3\u70b9\u3060\u3068\u3001\u5546\u54c1B\u3068\u3044\u3046\u7279\u5b9a\u306e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3057\u304b\u5224\u65ad\u3067\u304d\u306a\u3044\u305f\u3081\u3001\u4eca\u5f8c\u3082\u4f7f\u3063\u3066\u3086\u304d\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u304b\u306f\u5224\u65ad\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>NPS\u306e\u89b3\u70b9\u3067\u306f\u3001A\u793e\u81ea\u4f53\u3092\u9ad8\u304f\u8a55\u4fa1\u3059\u308b\u9867\u5ba2\u306e\u611b\u7740\u5ea6\u3084\u4fe1\u983c\u5ea6\u3092\u6e2c\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u6307\u6a19\u304c\u9ad8\u3044\u307b\u3069<span class=\"jinr-d--text-color d--marker1 d--bold\">\u30ea\u30d4\u30fc\u30bf\u30fc\u5316\u3084\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u3088\u308b\u53ce\u76ca\u6027\u306e\u5411\u4e0a\u304c\u4e88\u60f3\u3067\u304d\u308b<\/span>\u3068\u3044\u3046\u70b9\u304c\u5927\u304d\u306a\u9055\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001NPS\u6307\u6570\u306f\u3001\u30d7\u30e9\u30b9\u65b9\u5411\u306b\u9ad8\u3044\u307b\u3069\u65e2\u5b58\u9867\u5ba2\u304c\u5c06\u6765\u3082\u305f\u3089\u3059\u53ce\u76ca\u3082\u5411\u4e0a\u3059\u308b\u3068\u3044\u3046\u76f8\u95a2\u6027\u304c\u8a8d\u3081\u3089\u308c\u3066\u3044\u308b\u70b9\u304cCS\u3068\u306f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 id=\"rtoc-3\"  class=\"wp-block-heading jinr-heading 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class=\"c--simple-box-inner\">\n<p><strong>\uff10\u301c\uff16\u3092\u56de\u7b54\u3057\u305f\u65b9\u2192\u6279\u5224\u8005<\/strong><\/p>\n\n\n\n<p><strong>\uff17\u301c\uff18\u3092\u56de\u7b54\u3057\u305f\u65b9\u2192\u4e2d\u7acb\u8005<\/strong><\/p>\n\n\n\n<p><strong>\uff19\u301c\uff11\uff10\u3092\u56de\u7b54\u3057\u305f\u65b9\u2192\u63a8\u5968\u8005<\/strong><\/p>\n<\/div><\/div><\/section>\n\n\n\n<p>\u65e5\u672c\u306b\u304a\u3044\u3066NPS\u304c\u4f4e\u304f\u51fa\u308b\u539f\u56e0\u306e\u4e00\u3064\u3068\u3057\u3066\u3001\u65e5\u672c\u4eba\u306e\u300c\u56de\u7b54\u4e2d\u5fc3\u5316\u50be\u5411\u300d\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u300c\u56de\u7b54\u4e2d\u5fc3\u5316\u50be\u5411\u300d\u3068\u306f\u3001\u4f8b\u3048\u30705\u6bb5\u968e\u3067\u8a55\u4fa1\u3092\u884c\u3046\u5834\u5408\u3001\u305d\u306e\u3061\u3087\u3046\u3069\u771f\u3093\u4e2d\u3067\u3042\u308b3\u306e\u8a55\u4fa1\u3092\u3064\u3051\u3084\u3059\u3044\u3053\u3068\u3092\u8868\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3042\u308b\u7814\u7a76\u30c7\u30fc\u30bf\u3067\u3001\u65e5\u672c\u4eba\u306f\u9ad8\u3044\u8a55\u4fa1\u3092\u3064\u3051\u308b\u3053\u3068\u3092\u907f\u3051\u308b\u50be\u5411\u304c\u3042\u308b\u306e\u3067\u3059\u3002\u7814\u7a76\u5185\u3067\u306f\u65e5\u672c\u306f\u96c6\u56e3\u4e3b\u7fa9\u7684\u306a\u6027\u8cea\u304c\u3042\u308a\u3001\u300c\u51fa\u308b\u676d\u306f\u6253\u305f\u308c\u308b\u300d\u3068\u3044\u3046\u3088\u3046\u306b\u96c6\u56e3\u3067\u306e\u5408\u610f\u3092\u53d6\u308a\u306b\u304f\u304f\u3059\u308b\u6975\u7aef\u306a\u610f\u898b\u8868\u660e\u3092\u907f\u3051\u308b\u50be\u5411\u304c\u3042\u308b\u3053\u3068\u304c\u539f\u56e0\u3067\u306f\u306a\u3044\u304b\u3068\u5206\u6790\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 id=\"rtoc-4\"  class=\"wp-block-heading jinr-heading d--bold\"><strong>\u3084\u3063\u3071\u308a\u610f\u5473\u304c\u306a\u3044\uff01\uff1fNPS\u8abf\u67fb\u306e\u6539\u5584\u30dd\u30a4\u30f3\u30c8<\/strong><\/h2>\n\n\n\n<p>\u3067\u306f\u3001\u65e5\u672c\u3067\u306fNPS\u306f\u4f7f\u3048\u306a\u3044\u306e\u304b\u3068\u8a00\u3046\u3068\u5168\u304f\u305d\u3093\u306a\u4e8b\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>NPS\u306f\u300c<strong>\u53ce\u76ca\u6027\u3068\u306e\u76f8\u95a2\u306e\u5f37\u3055<\/strong>\u300d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>NPS\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u305f\u3042\u308b\u4f01\u696d\u3067\u306f\u3001\u63a8\u5968\u5ea6\u304c1\u70b9\u4e0a\u304c\u308b\u3054\u3068\u306b3\u4e07\u5186\u306e\u53ce\u76ca\u304c\u4e0a\u304c\u308b\u8a08\u7b97\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u52a0\u3048\u3066\u63a8\u5968\u5ea6\u304c\u300c8\u70b9\u304b\u30899\u70b9\u300d\u306b\u5909\u308f\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3001<span class=\"jinr-d--text-color 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d--bold\">NPS\u306f\u305d\u3082\u305d\u3082\u300c\u30de\u30a4\u30ca\u30b9\u300d\u306b\u306a\u308a\u3084\u3059\u3044\u305f\u3081\u3001\u4e00\u559c\u4e00\u6182\u3059\u308b\u3053\u3068\u306b\u610f\u5473\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n\n\n\n<p>\u5927\u5207\u306a\u306e\u306f\u3001\u4f01\u696d\u5185\u3067\u306eNPS\u6307\u6570\u306e\u63a8\u79fb\u3084\u56fd\u5185\u7af6\u5408\u3068\u306e\u6bd4\u8f03\u306b\u7528\u3044\u308b\u3053\u3068\u3067\u3042\u308a\u3001\u7d99\u7d9a\u3057\u3066\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b9f\u65bd\u3068NPS\u6307\u6570\u3092\u8a18\u9332\u30fb\u5206\u6790\u3059\u308c\u3070\u3001\u9867\u5ba2\u306e\u884c\u52d5\u5909\u5316\u3084\u81ea\u793e\u306e\u76f8\u5bfe\u7684\u306a\u5f37\u307f\u30fb\u5f31\u307f\u3092\u628a\u63e1\u3059\u308b\u57fa\u6e96\u3068\u3057\u3066\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306bCS\u306a\u3069\u306e\u4ed6\u306e\u30ea\u30b5\u30fc\u30c1\u30c7\u30fc\u30bf\u3068NPS\u6307\u6a19\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3078\u306e\u7406\u89e3\u304c\u6df1\u307e\u308a\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u8ffd\u6c42\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 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d--bold\">\u30c4\u30fc\u30eb\u306b\u3088\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u6a5f\u80fd\u3084\u5229\u7528\u30b3\u30b9\u30c8\u3082\u7570\u306a\u308b\u305f\u3081\u3001\u4f7f\u7528\u7528\u9014\u3092\u660e\u78ba\u306b\u3057\u305f\u4e0a\u3067\u904e\u4e0d\u8db3\u306e\u306a\u3044\u30c4\u30fc\u30eb\u9078\u5b9a\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n\n\n\n<h2 id=\"rtoc-6\"  class=\"wp-block-heading jinr-heading d--bold\"><strong>NPS\u3092\u5c0e\u5165\u3059\u308b\u4e0a\u3067\u306e\u30dd\u30a4\u30f3\u30c8\u306f\uff1f\u8a2d\u554f\u6570\u306f\u591a\u3044\u65b9\u304c\u826f\u3044\uff1f<\/strong><\/h2>\n\n\n\n<p><strong>NPS\u3092\u5c0e\u5165\u3059\u308b\u4e0a\u3067\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u7d99\u7d9a\u3057\u3066\u5b9a\u671f\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u96c6\u8a08\u3068\u30c7\u30fc\u30bf\u84c4\u7a4d\u3067\u3059\u3002<\/strong><\/p>\n\n\n\n<p>\u306a\u305c\u306a\u3089\u3001NPS\u6307\u6a19\u306f\u76f4\u8fd1\u304b\u3089\u306e\u5909\u5316\u30fb\u540c\u6642\u671f\u306e\u540c\u696d\u4ed6\u793e\u3068\u306e\u6bd4\u8f03\u304c\u91cd\u8981\u3067\u3042\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001NPS\u306f\u4ed6\u306e\u5b9a\u91cf\u5316\u3055\u308c\u305f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u6307\u6a19\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u6d3b\u7528\u3055\u308c\u308b\u305f\u3081\u3001\u81ea\u793e\u306b\u84c4\u7a4d\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c7\u30fc\u30bf\u306e\u6d3b\u7528\u30fb\u65e2\u5b58\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u624b\u6cd5\u30fb\u8a18\u8ff0\u5f0f\u3068\u3044\u3063\u305f\u5b9a\u6027\u30c7\u30fc\u30bf\u306e\u5206\u6790\u306e\u6709\u7121\u306a\u3069\u3001\u6c42\u3081\u308b\u9805\u76ee\u306b\u5408\u308f\u305b\u305f\u5f37\u3044\u30c4\u30fc\u30eb\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u3082\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading jinr-heading d--bold\"><strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u554f\u6570\u306f\uff17\u554f\u4ee5\u5185\u304b\u30645\u5206\u4ee5\u5185\u306b\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/strong><\/h3>\n\n\n\n<p>\u3067\u304d\u308b\u3060\u3051\u591a\u304f\u306e\u30c7\u30fc\u30bf\u3092\u62bd\u51fa\u3057\u3088\u3046\u3068\u8a2d\u554f\u6570\u3092\u5897\u3084\u3059\u3068\u56de\u7b54\u8005\u306e\u96e2\u8131\u7387\u304c\u4e0a\u304c\u3063\u3066\u3057\u307e\u3046\u306e\u3067\u3001\u8a2d\u554f\u6570\u3092\uff17\u554f\u4ee5\u4e0b\u306b\u7d5e\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8a2d\u554f\u6570\u3092\u7d5e\u308b\u3053\u3068\u3067\u3088\u308a\u591a\u304f\u306e\u6709\u52b9\u56de\u7b54\u7387\u306e\u78ba\u4fdd\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u6b63\u78ba\u306aNPS\u6307\u6a19\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 id=\"rtoc-7\"  class=\"wp-block-heading jinr-heading d--bold\"><strong>eNPS\u3068\u306f<\/strong><\/h2>\n\n\n\n<p>eNPS\uff08Employee Net Promoter Score\uff09\u306f\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002\u3053\u308c\u306f\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6e2c\u5b9a\u65b9\u6cd5\u306e\u4e00\u3064\u3067\u3042\u308a\u3001\u4f01\u696d\u3084\u7d44\u7e54\u304c\u5f93\u696d\u54e1\u306e\u5e78\u798f\u611f\u3084\u7d44\u7e54\u3078\u306e\u611b\u7740\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u5229\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>eNPS\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u308f\u308c\u308bNPS\uff08Net Promoter Score\uff09\u3068\u3044\u3046\u6307\u6a19\u3092\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6e2c\u5b9a\u306b\u9069\u7528\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>NPS\u306f\u3001\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u3069\u308c\u3060\u3051\u7a4d\u6975\u7684\u306b\u63a8\u85a6\u3059\u308b\u304b\u3092\u5c0b\u306d\u308b\u7c21\u5358\u306a\u8cea\u554f\u306b\u57fa\u3065\u3044\u3066\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002\u4e00\u65b9\u3001eNPS\u306f\u5f93\u696d\u54e1\u306b\u5bfe\u3057\u3066\u3001\u300c\u3042\u306a\u305f\u306e\u73fe\u5728\u306e\u8077\u5834\u309210\u6bb5\u968e\u3067\u8a55\u4fa1\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u300d\u300c\u3053\u306e\u8077\u5834\u3092\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u3088\u3046\u306a\u8cea\u554f\u3092\u542b\u3080\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u884c\u3044\u3001\u305d\u306e\u7d50\u679c\u304b\u3089\u5c0e\u304d\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<section class=\"wp-block-jinr-blocks-iconbox b--jinr-block b--jinr-iconbox\"><div class=\"d--heading-iconbox1 \">\n\t\t\t<div class=\"a--heading-iconbox-title\">\n\t\t\t<div class=\"a--iconbox-title-icon\"><i class=\"jif jin-ifont-caution\" aria-hidden=\"true\"><\/i><\/div>\n\t\t\t<div class=\"a--iconbox-title-text\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"a--jinr-iconbox\">\n<p><strong>\u5c0e\u5165\u6642\u30fb\u56de\u7b54\u6642\u306b\u306f\u300c\u306a\u305c\u3053\u306e\u53d6\u308a\u7d44\u307f\u3092\u884c\u3046\u306e\u304b\uff1f\u300d\u306a\u3069\u76ee\u7684\u3092\u660e\u78ba\u306b\u30a2\u30ca\u30a6\u30f3\u30b9\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u5f93\u696d\u54e1\u306e\u7acb\u5834\u304b\u3089\u300c\u56de\u7b54\u3057\u3066\u3082\u610f\u5473\u304c\u306a\u3044\u300d\u300c\u9762\u5012\u304f\u3055\u3044\u300d\u300c\u8ab0\u306b\u3069\u3053\u307e\u3067\u958b\u793a\u3055\u308c\u308b\u306e\uff1f\u300d\u3068\u3044\u3063\u305f\u5fc3\u7406\u7684\u30cf\u30fc\u30c9\u30eb\u3092\u4e0b\u3052\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u904b\u7528\u3092\u884c\u3046\u4e0a\u3067\u5fc5\u305a\u5468\u77e5\u5fb9\u5e95\u3059\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/strong><\/p>\n<\/div>\n\t\t<\/div><\/section>\n\n\n\n<h2 id=\"rtoc-8\"  class=\"wp-block-heading jinr-heading d--bold\"><strong>NPS\u306e\u5177\u4f53\u7684\u306a\u8cea\u554f\u4e8b\u4f8b<\/strong><\/h2>\n\n\n\n<p><strong>\u691c\u7d22\u3059\u308c\u3070\u3044\u304f\u3064\u304b\u51fa\u308b\u306e\u3067\u8cea\u554f\u9805\u76ee\u309210\u307b\u3069\u8a18\u8f09\u3092\u304a\u9858\u3044\u3057\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading jinr-heading d--bold\">NPS\u6307\u6a19<\/h4>\n\n\n\n<ul class=\"jinr-list wp-block-list\">\n<li>\u3042\u306a\u305f\u306f\uff08\u4f01\u696d\u540d\uff09\u3092\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u304a\u85a6\u3081\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u304b\uff08\uff11\uff11\u629e\uff09<\/li>\n\n\n\n<li>\u305d\u3046\u601d\u3063\u305f\u7406\u7531\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\uff08\u8a18\u8ff0\u5f0f\uff09<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading jinr-heading d--bold\">NPS\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u6307\u6a19\uff08\uff15\u629e\uff09<\/h4>\n\n\n\n<ul class=\"jinr-list wp-block-list\">\n<li>\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306f\u826f\u3044\u3067\u3059\u304b<\/li>\n\n\n\n<li>\u30a2\u30d5\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30d5\u30a9\u30ed\u30fc\u306f\u624b\u539a\u3044\u3067\u3059\u304b<\/li>\n\n\n\n<li>\u8cfc\u5165\u3084\u5951\u7d04\u624b\u7d9a\u304d\u306e\u7c21\u5358\u3067\u3059\u304b<\/li>\n\n\n\n<li>\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306f\u826f\u3044\u3067\u3059\u304b<\/li>\n\n\n\n<li>\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u5bfe\u5fdc\u306f\u826f\u3044\u3067\u3059\u304b<\/li>\n\n\n\n<li>\u4e8b\u52d9\u624b\u7d9a\u304d\u306f\u7c21\u5358\u3067\u3059\u304b<\/li>\n\n\n\n<li>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u8aac\u660e\u306f\u308f\u304b\u308a\u3084\u3059\u3044\u3067\u3059\u304b<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading jinr-heading d--bold\">NPS\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u6307\u6a19\uff08\u8a18\u8ff0\u5f0f\uff09<\/h4>\n\n\n\n<ul class=\"jinr-list wp-block-list\">\n<li>\u81ea\u793e\u306b\u6539\u5584\u3057\u3066\u307b\u3057\u3044\u70b9\u306f\u3042\u308a\u307e\u3059\u304b<\/li>\n\n\n\n<li>\u8cfc\u5165\u306e\u6c7a\u3081\u624b\u306f\u306a\u3093\u3067\u3059\u304b<\/li>\n\n\n\n<li>\u4ed6\u306e\u5546\u54c1\u3067\u306f\u306a\u304f\u3053\u306e\u5546\u54c1\u3092\u9078\u3093\u3060\u6c7a\u3081\u624b\u306f\u306a\u3093\u3067\u3059\u304b<\/li>\n\n\n\n<li>\u3069\u3093\u306a\u60a9\u307f\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u5546\u54c1\u3092\u8cfc\u5165\u3057\u307e\u3057\u305f\u304b<\/li>\n<\/ul>\n\n\n\n<h2 id=\"rtoc-9\"  class=\"wp-block-heading jinr-heading d--bold\"><strong>NPS\u5c0e\u5165\u4f01\u696d\u30fb\u6d3b\u7528\u4e8b\u4f8b<\/strong><\/h2>\n\n\n\n<p>\u300cNPS\u3000\u5c0e\u5165\u4f01\u696d\u300d\u3068\u691c\u7d22\u3059\u308b\u3068\u53c2\u8003\u4e8b\u4f8b\u304c\u591a\u3044\u306f\u305a\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.nttcoms.com\/service\/nps\/report\/\">NPS\u00ae(\u9867\u5ba2\u63a8\u5968\u5ea6)\u696d\u754c\u5225\u30e9\u30f3\u30ad\u30f3\u30b0\u306f\u3053\u3061\u3089<\/a><\/strong><\/p>\n\n\n\n<h2 id=\"rtoc-10\"  class=\"wp-block-heading jinr-heading d--bold\"><strong>NPS\u30c4\u30fc\u30eb\u306e\u7d39\u4ecb<\/strong><\/h2>\n\n\n\n<p><strong>\uff13\u301c\uff15\u307b\u3069\u7d39\u4ecb\u3092\u304a\u9858\u3044\u3057\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading jinr-heading d--bold\">\u30fbEmotionTech CX\uff08\u6599\u91d1\u30d7\u30e9\u30f3\u2025\u554f\u3044\u5408\u308f\u305b\uff09<\/h3>\n\n\n\n<p>\u9867\u5ba2\u304b\u3089\u5f97\u305f\u56de\u7b54\u30c7\u30fc\u30bf\u3092\u69d8\u3005\u306a\u89d2\u5ea6\u304b\u3089\u5206\u6790\u3057\u3066\u3001\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5f37\u307f\u3068\u5f31\u307f\u3092\u660e\u3089\u304b\u306b\u3067\u304d\u307e\u3059\u3002\u66f4\u306b\u3001\u3069\u306e\u8ab2\u984c\u304b\u3089\u53d6\u308a\u7d44\u3080\u3079\u304d\u304b\u6539\u5584\u512a\u5148\u5ea6\u3092\u6570\u5024\u3067\u8868\u3059\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u308b\u305f\u3081\u3001\u3059\u3070\u3084\u304f\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"qOMcodtwOS\"><a href=\"https:\/\/emotion-tech.co.jp\/cx\/\">EmotionTech CX<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;EmotionTech CX&#8221; &#8212; \u682a\u5f0f\u4f1a\u793e\u30a8\u30e2\u30fc\u30b7\u30e7\u30f3\u30c6\u30c3\u30af\" src=\"https:\/\/emotion-tech.co.jp\/cx\/embed\/#?secret=4FUuhDL1My#?secret=qOMcodtwOS\" data-secret=\"qOMcodtwOS\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading jinr-heading d--bold\">\u30fbM-ONE\uff08\u6599\u91d1\u30d7\u30e9\u30f3\u2025\u554f\u3044\u5408\u308f\u305b\uff09<\/h3>\n\n\n\n<p>\u56fd\u7523\u30af\u30e9\u30a6\u30c9\u578bNPS\u30c4\u30fc\u30eb\u3001NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306e\u4e21\u65b9\u306e\u6a5f\u80fd\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u8a18\u8ff0\u56de\u7b54\u306e\u30cd\u30ac\u30dd\u30b8\u5224\u5b9a\u3092AI\u3067\u884c\u3046\u305f\u3081\u3001\u65e5\u672c\u4eba\u306e\u56de\u7b54\u50be\u5411\u306b\u5bfe\u5fdc\u3057\u305fNPS\u30b9\u30b3\u30a2\u5206\u6790\u306b\u5f37\u307f\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-nps wp-block-embed-nps\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"UG7W7LHRuy\"><a href=\"https:\/\/markitone.co.jp\/solution\/m-one\/\">M-ONE\uff08\u30a8\u30e0\u30ef\u30f3\uff09<\/a><\/blockquote><iframe loading=\"lazy\" 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